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Privacy Policy

Who we are

Our website address is:

What personal data we collect and why we collect it



When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms



If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.



Who we share your data with

We will not use or disclose your personal information for any other purpose unless:

  • You have given consent
  • You would expect we would use or disclose the information
  • It is required under an Australian law or court/tribunal order
  • The use or disclosure is otherwise permitted under the Privacy Act

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

We will usually collect personal information directly from you unless it is unreasonable or impracticable to do so. We may collect information when you:

  • contact us or enquire about a service.
  • commence receiving a service and throughout your time in a service.
  • apply for a position vacant.
  • volunteer your services to us
  • supply us with goods or services; or
  • give feedback

Additional information

We collect different types of personal information depending on the relationship between us and the individual. Some of the types of personal information we may collect and hold about you are:

  • Identification information such as name, date of birth, contact details, gender, government identifiers, place of birth, aboriginality, immigration details
  • Family details such as languages spoken at home, marital status, children/dependents, and their details, living arrangements, emergency contacts
  • Employment and education details
  • Financials details such as bank accounts, credit card details, income details

How we protect your data

Your information will be stored electronically and/or in hard copy. Stored information is protected from unauthorized access using passwords, user log-ons, securing paper-based files in lockable cabinets and access restrictions. We conduct regular auditing and monitoring of internal team members access to personal information. Where information is stored with a third-party storage provider, we will take reasonable steps to ensure the third party meets our obligations under the Privacy Act. If we no longer need your personal information for any purpose that may be used or disclosed and we are not required to retain your personal information under an Australian law or a court/tribunal order, we will destroy or de-identify your personal information.

What data breach procedures we have in place

Actual or suspected data breaches will be dealt with in accordance with CCWF’s Data Breach Response Procedure

What third parties we receive data from

Sometimes, when necessary, we may collect your personal information from third parties. These may be, but are not limited to:

  • parents, guardians, or authorised representatives.
  • schools.
  • medical or health personnel.
  • Department of Social Services or other government agencies.
  • relatives; or
  • referees

If we need to collect information about you from a third party, we will usually seek your permission beforehand.

What automated decision making and/or profiling we do with user data

We conduct and participate in evaluations of our programs and research conducted on the results of evaluations to improve services and sector knowledge. Any personal data we evaluate or provide for research is de-identified to protect the privacy of individuals.

Industry regulatory disclosure requirements

We will not use or disclose your personal information for any other purpose unless it is required under an Australian law or court/tribunal order, or the use or disclosure is otherwise permitted under the Privacy Act