Meeting the many challenges we face means we must ensure we remain as efficient as possible. For this reason, this year has seen us embark on a period of significant change. We commenced a major project to review our organisational structure and processes. Our aim was to determine if our current structure and practices were best suited to support our team members deliver our services ‘on the ground’, as aligned with our vision and mission.

We had over 80 per cent participation in a staff survey, and the team’s feedback told us that our practices had become slow, complex and overall difficult to navigate for our team members. Our way of organising ourselves had become ‘manager-heavy’ with a confusing mix of leadership roles.